Barbers — Booksy or Squire, walk-in queue, per-barber rebook, retail attach (beard oil, pomade).
Booksy or Squire on rails — walk-in queue, per-barber rebook, retail attach. Built for UK barbershops.
Walk-ins join the queue from their phone or the door tablet. Live wait estimate, SMS when their chair's ready. Customers stop loitering; chairs stay productive.
Appointments and walk-ins on the same screen, per chair. Walk-in capacity flexes to appointment density — no double-booking, no idle chairs.
Per-barber rebook gap, retention curve, average ticket. Owner sees who's building a column and who needs coaching. The chair that fills itself isn't accidental.
Per-barber retail prompt at checkout. Live stock counts, auto-reorder triggers. Margin recovered without an upsell awkward conversation.
Post-visit prompt routes to wherever discovery happens — usually Google for barbers. Negative-flag caught privately before it goes public.
Service menu, pricing, retail catalogue, training videos, supplier list — one searchable place. New barber productive on day one.
A six-chair barbershop in east London ran Booksy for appointments but walk-ins were chaos at the door — average wait 14 minutes, customers leaving. Two-week build: virtual walk-in queue with live wait estimate, unified per-chair view of appointments + walk-ins, per-barber rebook dashboard surfaced to the owner, retail prompt at till. Six months in: average walk-in wait from 14 to 8 minutes, retail attach up 22%, per-barber rebook variance closed.
How we measure: Walk-in wait = check-in time to chair-time, per Squire queue logs (n = 1,840 pre, 2,210 post); retail attach = retail revenue ÷ service revenue, rolling quarter, per till + Booksy export.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring your chair count, your booking platform, and your walk-in/appointment mix. We diagnose from the door.