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Industry · Property & lettings

Every unit. Every tenant. One board.

A direction for letting agents, property managers, and building managers running portfolios across postcodes, spreadsheets, and inboxes. Maintenance, viewings, renewals, deposits — one operating board, not eight.

Maintenance17 open ticketsSLA
Viewings9 booked this weekon
Renewals4 expiring < 60 daysqueued
Rent£62k cleared todaylive
Compliance2 EICRs lapsedflagged
Deposits3 returns pending5d
Portfolio · liveOne board.

Units, tenants, jobs, rent, compliance — same board across every property. Nobody re-keys, nothing lapses, the landlord report writes itself.

Units148
Occupied141
SLA at risk3
Property Lettings · block management · build-to-rent · HMO−62% Maintenance ticket SLA breach11 hrs Typical manager admin saved / week+£24k Typical fees recovered, yr 1
By portfolio type

Four shapes of the same board.

Same method, different shape. Pick the portfolio type closest to yours — each has a deep page with the sector-specific stack, proof, and how we measure.

The property stack

Six rooms, across every door.

Built for the agencies and managers where the portfolio is sprawled across spreadsheets, the maintenance company is on WhatsApp, and the EICR expiry sits in someone's head. One board, every door.

01 · Units & tenants

Every door, on one record.

Per-unit profile with tenant, lease term, rent, deposit, contractor history. Click a postcode, see the whole story — not five tabs of spreadsheet.

  • Unit & tenant database
  • Lease term & rent history
  • Contractor & job log per unit
  • Document store per door
02 · Maintenance

Tickets that route themselves.

Tenant reports a leak via WhatsApp or portal — auto-routed to the contractor on the rota for that postcode, with photos, access notes, and SLA clock. Manager sees the breach before the tenant chases.

  • Tenant-portal & WhatsApp intake
  • Contractor auto-routing
  • SLA clock & escalation
  • Photo & access-notes capture
03 · Viewings & lettings

The void week, killed.

Listing pushed to portals, viewing slots open online, applicant pre-qualification, referencing handoff. The agent stops being the bottleneck between listing and signed.

  • Portal listing automation
  • Self-serve viewing booking
  • Applicant pre-qualification
  • Referencing API handoff
04 · Renewals & rent

Renewals before they lapse.

60-day renewal trigger, market-rate suggestion, e-signed extension, rent review automated. Voids dropped, churn dropped, landlord retention up.

  • 60-day renewal trigger
  • Market-rate suggestion
  • E-signed extension flow
  • Rent collection & chasing
05 · Compliance & office

EICRs, gas safety, deposits — all on a clock.

Every certificate, every deposit, every right-to-rent — tracked with expiry dates, auto-reminders, and the contractor pre-booked. The thing that loses the licence, prevented.

  • Certificate expiry tracker
  • Deposit scheme reconciliation
  • Right-to-rent & AML log
  • Landlord-statement automation
06 · BrainBase

The agency's knowledge, indexed.

Tenancy templates, contractor list, deposit-deduction guidance, regulation updates — searchable from a phone on a viewing. New negotiators productive on day one.

  • Tenancy & clause library
  • Contractor & supplier list
  • Regulation & case-law digest
  • New-starter onboarding
Sample engagement

The lettings agent that stopped losing renewal week.

148 units. Three offices. Renewals tracked on a wall calendar.

An independent letting agency tracked renewals on a paper calendar in the office, maintenance on WhatsApp groups, and compliance dates in three different spreadsheets. Two-week build: unit-level board with renewal triggers, contractor auto-routing, certificate expiry tracker. Eight months in: SLA breaches down 62%, eleven hours back per week per manager, twenty-four thousand in renewal fees recovered.

How we measure: SLA breach rate logged via maintenance ticket creation/close timestamps (n = 487 tickets); renewal-fee recovery from comparison of renewals processed via the new trigger flow vs prior six-month manual cycle.

−62%SLA breach on maintenance
+£24krenewal fees recovered, year one
11 hrsmanager admin saved per week
Adjacent industries

Different shape of the same problem.

If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.

Map the portfolio.

Bring the unit list, the renewals due, the maintenance backlog. We map the board.