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Industry · Restaurants & hospitality

The customer side runs on the back-of-house.

A direction for restaurant owners who know the work happens behind the counter, before the doors open, and after they close. Software that respects the staff side — bookings, prep, supplier flow, rota.

Tonight22 covers · last seating 22:00
04
Fridge — low stockLamb shoulder · gouda · lemons
3
Saturday rotaT · M · S — covers from 11:00
03
Supplier — order todayWine, oils, paper goods
1
Restaurants Neighbourhood · fine dining · café−78% Weekly fresh-stock waste, typical4 hrs Typical owner ordering admin saved£18k Typical margin recovered, yr 1
By venue type

Four shapes of the same back room.

Same method, different shape. Pick the venue closest to yours — each has a deep page with the sector-specific stack, proof, and how we measure.

Behind the counter

Six stations, wired up.

Most software gets pointed at the customer. We build the staff side too — the prep list, the rota, the supplier order, the closing report. The work the customer never sees.

Station 01 · Bookings

Tonight's covers, no surprises.

Online bookings with deposit hold, walk-in waitlist, special-event capacity. The host knows what's happening at 7pm before service starts.

  • Online booking with deposit
  • Walk-in waitlist & SMS
  • Private & group event flows
  • No-show recovery cadence
Station 02 · Prep & pass

The kitchen knows what's coming.

Prep list generated from tonight's bookings + walk-in projection. Pass-side ticketing routes to the right station. Less guessing, less waste.

  • Booking-driven prep list
  • Pass-side ticket routing
  • Allergen flags inline
  • End-of-service waste log
Station 03 · Stock & supplier

The fridge orders itself.

Stock-on-hand tied to bookings — system knows what'll be needed by Saturday and orders Wednesday. Less waste, fewer 11pm supplier calls.

  • Stock-on-hand tied to bookings
  • Auto-reorder at thresholds
  • Supplier API + email fallback
  • Cost-per-cover dashboard
Station 04 · Rota & payroll

Saturday's covered before Friday.

Rota built from forecasted covers, drag-to-assign shifts, swap requests handled in-app. Payroll exports clean. Owner stops doing it on the train home.

  • Forecast-driven shift planning
  • In-app shift swap & cover
  • Tronc allocation
  • Clean payroll export
Station 05 · Office

The closing report writes itself.

Live P&L, weekly cash position, per-cover margin. The owner sees what tonight did before the kitchen closes, not next quarter when the accountant calls.

  • Live P&L & cash position
  • Per-cover & per-dish margin
  • Daily closing report, auto
  • VAT & payroll forecast
All stations

BrainBase: the kitchen's knowledge.

Recipes, allergens, supplier contacts, training, opening checklists — searchable from the pass, the office, or the new starter's phone on day one.

  • Recipes & allergens, indexed
  • Opening & closing checklists
  • Supplier & contractor list
  • New-starter training stack
Sample engagement

The neighbourhood restaurant that stopped wasting Tuesday's lamb.

Forty covers a night. Fridge audit on a clipboard. £400 of waste a week.

A neighbourhood restaurant tracked stock on a clipboard, ordered on intuition, threw away £400 of fresh stock weekly. The owner did supplier calls at 11pm. Two-week build: stock-on-hand tracker tied to bookings, automated supplier alerts, prep-list generator. Six months in: waste down 78%, four hours of owner admin saved per week, eighteen thousand pounds margin recovered.

How we measure: waste tracked daily by the kitchen lead against the new prep-list output (n = 84 days); owner-admin time logged via the operator's diary; baseline drawn from the prior 12-week clipboard log.

−78%weekly fresh-stock waste
+£18kmargin recovered, year one
4 hrsowner ordering admin saved
Adjacent industries

Different shape of the same problem.

If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.

Open the back room.

Bring the P&L, the booking diary, the supplier list. We sketch the back room from there.