Brow & lash specialists — patch-test workflow, lash-tint cycle reminders, before/after photos, retail attach.
Patch-test workflow, lash-cycle reminders, before/after photos, retail attach. Built for UK brow and lash specialists.
Patch-test reminder fires on booking, status logged on the client card, treatment refused at check-in if not on file. Insurance compliance, automated.
Photo capture at start and finish, treatment notes, retention forecast. Same tech or cover, the next visit picks up exactly where the last left off.
Cycle-aware rebook timed to the treatment the client had — not a generic month-out nudge. Infills become rhythm, not memory.
Per-tech retail prompt at checkout, retention-aware (the longer they stretch, the better the retail). Margin recovered chair-side.
Post-visit prompt routes to wherever discovery actually happens for brows and lashes — often Instagram tag, not Google. Negative caught privately.
Service menu, pricing, mapping reference photos, training videos, supplier list — one searchable place. Junior tech ramped on day one.
A brow & lash studio in Manchester ran on Treatwell with patch-test reminders sent by hand and infills timed to whatever the tech remembered. Two-week build: 48-hour patch-test flow with auto-block at check-in, cycle-aware rebook prompts (3-week infill, 6-week tint, 8-week lift), per-tech retention dashboard, retail prompt at till. Six months in: 100% patch-test compliance audit-ready, infill bookings up 41%, retail attach up 19%.
How we measure: Patch-test compliance = treatments with on-file 48-hour test ÷ total treatments, audit export per Treatwell record; infill share = infill bookings within 25 days of full set ÷ eligible clients, n = 312 pre, 401 post.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring your room count, your booking platform, and your last patch-test audit. We diagnose from the cycle.