Private GP practices and concierge clinics — EMIS or SystmOne integrations, prescription, pathology, recall, billing — without the receptionist becoming a router.
Private GP practices and concierge clinics — EMIS or SystmOne integrations, prescription, pathology, recall, billing — without the receptionist becoming a router.
The clinical record stays where it belongs, but the operational layer — bookings, billing, recall, comms — lives in one place. Reception stops alt-tabbing across four systems.
Electronic prescriptions issued to the patient's nominated pharmacy, FP10 where required, repeat-prescription cadence on rails.
Bloods ordered from the consult, results back into the patient record, abnormal results flagged to the GP — not buried in a shared inbox.
Diabetes, hypertension, asthma, mental health — each cohort on its own recall cadence, automated. The receptionist stops being the recall engine.
Insurer-specific consultation codes, pre-authorisation capture, self-pay reconciliation — all on the same ledger as the practice's Stripe account.
The practice's clinical reference, indexed. NICE summaries, local pathways, formulary, supplier contacts — searchable from the consult, not a Drive folder.
A solo private GP practice ran Heydoc for clinical and a Google Sheet for the diabetes / hypertension recall cohort. Compliance sat at 64%, cohort drift invisible until the annual review. Two-week build: cohort tags written into Heydoc, per-condition recall cadence, abnormal-result flagging, WPA + Bupa billing on rails. Six months in: recall compliance up from 64% to 89%, abnormal-result follow-up time down from 11 days to 36 hours, two new concierge contracts signed off the back of the audit trail.
How we measure: Recall compliance = patients seen within cohort window / patients due, rolling quarter, n = 412 patients in cohort; abnormal-result follow-up timed from result-receipt to GP-action, n = 188 results.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring the cohort sheet, a recent insurer invoice, and the recall stats. We diagnose from the numbers.