Physio-specific clinical workflows — Cliniko or Power Diary for clinical, exercise prescription videos, EAP and insurance billing on rails.
Physio-specific clinical workflows — Cliniko or Power Diary for clinical, exercise prescription videos, EAP and insurance billing on rails.
SOAP-style notes captured chairside on a tablet, written back to the same record reception sees. Outcome measures tied to the plan, not stuck in a paper booklet.
The patient leaves with a personalised programme on their phone, not a printed sheet they lose by Wednesday. Adherence visible, progressions scheduled.
Block bookings sold once, scheduled across six weeks, billed against the package. The patient stops being asked to rebook every visit, the physio stops chasing.
Insurer-specific authorisation codes, session caps, and invoice formats handled by the system. The clinic stops chasing payment two months later.
Patient-reported outcome measures captured at intake and at discharge — proof of clinical value the EAPs and insurers actually want to see.
The clinic's treatment knowledge, indexed and searchable. New associates land running, locums plug in cleanly, the senior physio stops being the textbook.
A four-physio MSK clinic ran Power Diary for bookings and chased EAP authorisations and Bupa invoices manually. Three admin staff between them spent nine hours per week on insurer admin. Two-week build: auth-code capture at booking, insurer-specific invoice formats, package-balance tracking, Physitrack-linked exercise prescription. Six months in: admin time down to 2.5 hours per week, package adherence up sixteen points, EAP payment cycle cut from 47 to 19 days.
How we measure: Admin hours captured via shared time-log in weeks 1, 4, 12, 24; package adherence = sessions completed / sessions sold within window, n = 312 packages; payment cycle = invoice date to receipt, weighted by value.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring the diary, a recent EAP authorisation, and a Physitrack export. We diagnose from the numbers.