UK hotels — independent + small group, 30-300 rooms — Mews, Cloudbeds, Little Hotelier — channel manager, dynamic pricing, housekeeping.
UK hotels — independent + small group, 30-300 rooms — Mews, Cloudbeds, Little Hotelier — channel manager, dynamic pricing, housekeeping.
Mews, Cloudbeds, or Little Hotelier wired so reservation, deposit hold, ID capture, and contactless key sit on one screen. The 4pm rush stops being the bottleneck. Walk-ins handled without a panic.
SiteMinder pushing rates and availability across Booking.com, Expedia, Hotelbeds, and your direct site — bookings pulled back instantly. The OTA tax shrinks. The double-booking apology email stops landing.
PriceLabs feeding compset data, pickup pace, local events, and day-of-week patterns into nightly rate decisions. ADR and RevPAR climb without anyone touching a spreadsheet at 11pm. Override controls when the GM has a strong opinion.
Departures, stayovers, deep-cleans — sequenced and assigned to the right housekeeper, on a phone. Status flips to ready the moment the room is signed off. Front desk stops calling upstairs.
Confirmation, pre-arrival upsell, in-stay nudge, post-stay review request, win-back at six weeks. Twilio for SMS, branded email, the whole guest journey scheduled and measured.
House guides, breakfast hours, local picks, staff SOPs, supplier contacts, training — split into a guest-facing surface and a staff-only one. Guests stop emailing. Staff stop guessing.
A twenty-four-room boutique hotel ran most of its inventory through Booking.com, changed nightly rates by hand on a laptop after service, and only asked for reviews when the GM remembered. Two-week build: PriceLabs hooked into a custom rules engine, direct-booking nudges across the guest journey, post-stay review and rebook cadence on Twilio. Six months in: OTA dependency down twenty-two percent, ADR up eleven percent, thirty-six thousand pounds of direct revenue recovered.
How we measure: Channel-mix and ADR pulled from the PMS month-on-month (n = 4,128 room-nights); OTA baseline from the trailing six months pre-build; direct-booking attribution tracked via the new pre-arrival flow and confirmation-page UTM tagging.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring the channel mix, the rate sheet, the housekeeping rota. We start with the floor plan.