UK pet boarding + kennels + cattery — capacity, vaccination compliance, dietary + medication, daily updates.
UK pet boarding + kennels + cattery — capacity, vaccination compliance, dietary + medication, daily updates.
Per-kennel and per-cattery-pen capacity, multi-pet bookings (same family, same pen), peak-season pricing, deposit on confirmation. The August-bank-holiday over-book disappears.
Vaccination + kennel-cough gating at booking, medication schedule per pet (dose, time, route), staff sign-off log. Compliance you can hand to the licensing inspector.
Per-pet dietary plan, walk frequency, exercise group, rota assigned to staff. The handover sheet that used to be a clipboard, now on a phone.
Auto-prompt staff for an evening photo + status note per pet, sent to the owner on holiday. The thing that turns a one-time stay into a return customer.
Boarding insurance integration, incident reporting flow, vet-emergency authorisation on file, claim packs ready when needed. The ugly day handled, calmly.
Animal Welfare licensing requirements, evacuation plans, kennel-cough protocols, new-starter training — searchable from the floor. Compliance day one.
A licensed boarding facility ran on email + spreadsheet for bookings, paper logs for medication, and ad-hoc owner updates. Returns were OK in winter, ugly in August. Three-week build: capacity-gated booking, vaccination + medication compliance log, daily auto-prompted owner update with photo, deposit-on-confirmation flow. Six months in: return-customer rate from 67% to 81%, peak-season over-book down to zero, two hours back per evening.
How we measure: Return-customer rate = owners with two or more stays in trailing 18 months / total active owners (n = 184 pre-build, 211 post-build); baseline from booking-software exports.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring the booking sheet, the medication log, and last August's complaint list. We diagnose from the data.