BTR operators — concierge, amenities, package, parking — one app for the resident, one screen for the manager.
BTR operators — concierge, amenities, package, parking — one app for the resident, one screen for the manager. Built for UK build-to-rent schemes.
Lease e-signed, deposit lodged, key collection booked, welcome pack delivered — resident lands in the app on day one with everything they need, manager freed for the things the app can't do.
Every amenity bookable from the resident app with capacity rules, peak pricing optional, no-show tracking. Concierge stops being a switchboard.
Concierge scans, resident gets the notification, locker code sent, dwell-time tracked. Lobby clutter ends, resident chase ends, locker turnover doubles.
Resident raises a ticket with photo from the app, auto-routed to the right trade with access notes, SLA clock running. The thing that used to be twenty emails is two taps.
Events bookable, building updates pushed, polls open, sentiment captured. Resident retention measured, not assumed.
The building's knowledge brain — house rules, FAQ answers, contractor list, regulation updates — searchable for staff and residents from any phone.
A central-London BTR operator ran resident comms across email, building noticeboard, and a paper logbook at concierge. Four-week build: resident app with self-serve maintenance, amenity booking, package locker workflow, and broadcast comms. Six months in: resident emails to concierge down 38%, locker turnover doubled, amenity utilisation up across gym, co-working, and rooftop.
How we measure: Resident email volume measured via shared concierge inbox count, daily, baselined four weeks pre-launch vs four-week rolling post-launch (n = 5,200+ messages); locker turnover measured as average parcel dwell-time hours across 240 lockers.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring the unit count, the amenity stack, and a week of concierge inbox. We diagnose from the numbers.