UK service marketplaces (cleaning, beauty, home services) — service catalog, booking, escrow payment, post-service rating.
UK service marketplaces (cleaning, beauty, home services) — service catalog, booking, escrow payment, post-service rating.
Right-to-work, public liability proof, DBS where relevant, references chased — flowed in one onboarding. Providers go live the week they apply, not the month after.
Catalog tuned by category — cleaning per hour, beauty per treatment, trade per call-out. Pricing rules enforced so the marketplace stays predictable for buyers.
Customer books a slot, deposit charged, balance held in escrow, released on completion. No more 'pay the cleaner in cash' awkwardness.
Rating prompted within 24 hours of completion, tied to the actual service. Disputes routed with evidence and a mediation timeline before refund or release.
Cancellations trigger a rebook flow — neighbouring customers offered the slot, refunds processed, providers' earnings protected where the platform is at fault.
Provider FAQ, dispute SOPs, insurance & safeguarding guidance, comms templates — searchable from the console. Ops scale faster than headcount.
A services marketplace was acquiring providers fine but only 24% activated within 30 days — the onboarding asked for documents in three different places, the calendar setup was buried, and the first-booking nudge never fired. Three-week build: a single onboarding flow with DBS / insurance upload, calendar setup, and first-listing publish in one screen, plus a nudge sequence for stalled applicants. Two quarters in: provider activation rate from 24% to 51%, marketing CAC payback halved.
How we measure: Activation defined as provider taking first paid booking within 30 days of sign-up; measured across 2,400 cohort applicants pre/post the build, controlling for marketing channel mix.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring the provider funnel, the activation curve, and last month's bookings. That's the brief.