UK independent retail — single-site, walk-in dominant — POS, customer comms, stock, loyalty for the local.
UK independent retail — single-site, walk-in dominant — POS, customer comms, stock, loyalty for the local. Built for counter-led shops with 1-3 staff.
Lightspeed or Square on the counter — fast tender, integrated card, one tap to refund. The till is the source of truth, not a parallel spreadsheet.
Shopkeep or TillPoint on stock. Velocity-based reorder triggers, supplier lead-times built in, low-stock SMS to the owner before the bestseller goes blank.
Customers came in once — bring them back. WhatsApp Business for the regulars, Mailchimp for the campaigns, custom layer to make them talk to one customer record.
Post-purchase review prompt by SMS or WhatsApp. Google Business Profile updated weekly — hours, photos, posts. New customers find the shop because the old ones rated it.
Local schema, neighbourhood landing pages, citations cleaned up across Yell, Yelp, and the lot. The shop ranks for the search the customer actually does.
Supplier info, product care, ingredient lists, brand voice — searchable from the till. New starter answers the customer correctly on day one.
An independent boutique took card on Square but every customer conversation lived in a personal WhatsApp thread. Two-week build: Square wired to a single customer record, WhatsApp Business with templated win-back flows, Mailchimp pulling from the same list, post-purchase review prompts on receipt. Six months in: walk-in conversion up nine percent on better staffing signal, loyalty membership up 180% as the WhatsApp list became a real asset.
How we measure: Walk-in conversion = paying transactions / footfall logged at the door, first eight weeks vs prior eight-week baseline; loyalty growth measured against pre-build customer record count of 412.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring a week of takings, a stock count, and the WhatsApp customer thread. We diagnose from the numbers.