A claim management app for MGAs, brokers, and insurers. First-notification-of-loss capture, evidence intake, triage, fraud screen, payout. We integrate your policy admin, your loss-adjustment provider, Companies House, sanctions providers. Audit-trail-ready for the FCA review.
FNOL, evidence, triage, decision, payout — one workflow, every claim type.
Mobile-first FNOL flow with photo, video, voice note, geo-stamp. Auto-extract loss type, location, parties. The form finishes — and the evidence is in.
Auto-triage by claim type, value, complexity. Routed to the right adjuster team. SLA per row. Catastrophic-loss flag for major event handling.
Cross-reference policy history, prior claims, social-network indicators, sanctions. Risk score per claim. SIU referral automated where threshold breached.
Adjuster screen: policy data, claim, evidence, history, decision toolkit. Reserve set, payment authorised, denial letter generated — all in flow.
Customer portal: status, what's needed, what's paid. Auto-comms at status changes. Payout via Faster Payments / BACS. Customer's anxiety reduced; calls reduced.
Live: loss ratio by product line, average claim cost, IBNR estimate, top loss types, reopen rate. The board pack writes itself.
A specialty MGA ran claims across email and a shared adjustment spreadsheet. Average claim time: 23 days. We shipped a claims app integrated with their policy admin and a fraud-screening provider. Six months in: average claim time 9.1 days, fraud catch rate up 3.2x, customer NPS on claims experience moved from -8 to +24.
How we measure: Claim time measured from FNOL-submit to claim-closed (n = 9,800 across 12 weeks pre/post), fraud catch tracked via SIU outcomes, NPS measured post-claim via 5-point survey.
Most-relevant verticals — but the same shape works for adjacent ones.
We map your loss types, integrate your policy admin, ship the audit pack.