UK body shops + accident-repair centres — insurer-approved, Audatex / GT-Estimating, parts + paint mix, courtesy car flow.
UK body shops + accident-repair centres — insurer-approved, Audatex / GT-Estimating, parts + paint mix, courtesy car flow. Cycle time, halved.
Insurer estimate ingested from Audatex or GT-Estimating, line items mapped to the job card, supplements raised in-system. The estimator stops re-keying and starts producing.
Parts ordered against the estimate (Euro Car Parts, GSF, OE direct), paint mixed to colour code, both held against the booking date. The bay isn't waiting on a panel that's still in transit.
Courtesy fleet diary linked to the repair diary — vehicle held when the customer arrives, returned when the repair is collected. Insurance, fuel, mileage, condition — logged.
Each repair as a stage-by-stage ticket: strip, structural, paint prep, paint, refit, QC, valet. Bay capacity per stage, bottleneck visible, cycle-time live not month-end.
Auto-status SMS at each stage milestone — strip done, paint in booth, ready for collection. The receptionist stops fielding 'where's my car?' calls and starts taking new bookings.
OE repair procedures (BMW, VW, Stellantis, Ford), paint code library, technical bulletins, common-fault patterns — searchable from the bay. Insurer-approved means audit-ready.
A 6-bay insurer-approved body shop ran Audatex for estimates, a Whiteboard for the diary, and a paint-mix log on paper. Four-week build: Audatex estimate import to job card, paint mix and parts orders chained to the booking date, courtesy fleet diary linked to repair diary, per-stage SMS status to customers. Six months in: cycle time from 9.4 to 6.2 days average, insurer audit time from two days to two hours, customer 'where's my car?' calls down 71%.
How we measure: Cycle time measured as date-vehicle-in to date-vehicle-collected, weighted by job value across 384 completed repairs in the rolling six months versus the prior six-month baseline; insurer-call volume tracked in the comms platform with manual call-reason tagging.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring an Audatex estimate, last month's cycle-time list, the courtesy fleet log. That's enough to start.