Independent UK garages — bay-aware diary, parts ordering, customer authorisation, MOT reminders. From the diary to the invoice in one stack.
Independent UK garages — bay-aware diary, parts ordering, customer authorisation, MOT reminders. From the diary to the invoice in one stack.
Booking by bay, tech, and job type. Diagnostics get the longer slot, MOTs get the right tester, walk-ins get a real ETA. Garage Hive and OneAutoMate live alongside, not against.
Parts requested from the bay route to the office, supplier-matched against Euro Car Parts, GSF, Autoauctionability — best price, confirmed ETA, customer told.
Quote sent to phone with photos and price, customer approves on a tap-link, work proceeds. The grey-area authorisation conversation, gone.
Cadenced MOT-due reminders (14/7/1 days), online rebooking from the link, slot held in the diary. The renewal stops being chased and starts being received.
Tablet-based vehicle health check with red/amber/green photos, sent to the customer phone, advisories logged for the next visit. Up-sell that doesn't feel like one.
Tech bulletins, torque specs, supplier list, common-fault log — searchable from the bay phone. Apprentices don't wait on the senior tech for every question.
An independent four-bay garage ran on a paper diary, parts on yellow Post-its, MOT reminders typed one-by-one. Two-week build: bay-aware diary, tablet job cards, supplier-matched parts pipeline against Euro Car Parts, automated DVSA-synced MOT reminders. Six months in: bay utilisation up 22%, owner admin cut by six hours a week, nineteen thousand recovered.
How we measure: Bay utilisation pulled from the new diary's shift records (n = 1,206 bay-hours over Q2-Q3); MOT-reminder open and book-back rates from the campaign tool; admin-hours baseline reconstructed from the prior calendar quarter's paper diary by sampled day-in-the-life.
If your work isn't exactly this, the nearest sectors share the rhythm. Or browse every industry we build for.
Bring the bay diary, the parts pipeline, the MOT chase list. That's enough to start.